Our platform runs on integrity — from every member and every partner.
BHLV is a curated, mission-driven community. Membership is a privilege, not a right.
1. Professional conduct
Members must treat all BHLV partners and their staff with courtesy and respect at all times. Rude, dismissive, threatening, or disrespectful behavior toward any partner or their team will not be tolerated — regardless of the circumstance.
2. Direct all issues to BHLV — not the partner
If you experience any of the following, contact BHLV directly:
›Questions about your membership tier or benefits
›Issues with the BHLV app or QR redemption system
›Disputes about what your membership includes
›Billing or account questions
›Any concern or complaint about a partner business
Partners are not BHLV staff. They are independently operated businesses. Do not direct membership or app questions to them — they can't resolve those issues and it puts them in an unfair position.
3. Honest use of benefits
Member discounts and benefits are for the individual member only. Attempting to share, transfer, or fraudulently use benefits — or misrepresenting your membership tier — is grounds for immediate suspension.
4. Partner feedback goes through BHLV
If you have a negative experience with a partner business, report it to BHLV. Do not leave public negative reviews of BHLV partner businesses without first raising the issue with us. We investigate every report and take appropriate action.
5. Misconduct & enforcement
Partners submit private conduct reports to BHLV after member interactions. The following applies to misconduct:
1st offense
Private warning from BHLV admin with documentation of the incident
2nd offense
Account flagged, formal written warning, possible temporary suspension
3rd offense
Permanent membership revocation, no refund of remaining subscription period
BHLV reserves the right to suspend or revoke any membership at any time for conduct that undermines the integrity of our community, at our sole discretion.
7. Right to cancel membership
Biohacking Las Vegas reserves the right to cancel, suspend, or modify any membership at any time, for any reason, with or without prior notice. This includes but is not limited to violations of this Code of Conduct, fraudulent use of benefits, conduct detrimental to the BHLV community or its partners, or any behavior inconsistent with BHLV's mission and values.
In the event of cancellation initiated by BHLV for cause, no refund of the current billing period will be issued. Members who believe a cancellation was made in error may contact BHLV directly to request a review. BHLV's decision is final.
6. Contact BHLV
📧 JohnXD@biohackinglasvegas.com
📱 (702) 550-1110 · Text or call